Contact Center

Contact Center Operations

Faster Response Time and Better Workflows

Your service desk’s responsiveness impacts your customer satisfaction and is key to the overall productivity of your organization. Ventech Solutions works with our clients to develop a service desk that will provide continuous service improvement with processes that are flexible to change with your organization’s needs.

With our service desk offering, your user requests are answered on average in less than 20 seconds promoting consistent, disciplined responsiveness to issues and their timely resolution. The use of ITIL processes and an integrated knowledge base ensures the right answer is provided on the users’ first call. The ITIL best practice processes — through workflow and automation, notifications, knowledge management, self-service, and built-in reporting and analytics capabilities — is critical to improving IT operations through:

  • Increased operational efficiency
  • Reduced costs
  • Enhanced insights into performance
  • Improved customer service