Service Management

ServiceNow Premier Partner: Transform how your business operates

As a business grows and changes, workflows need to be updated and can become more complex. Legacy systems are often too cumbersome to be adaptable, which means costly upgrades. With ServiceNow, it is easy to standardize service delivery and automate workflows. Making the processes simple and easy to use means increased productivity, reduced redundancy, reliable metrics and more profitability. As a ServiceNow Premier level partner in sales, services and the public sector, we help companies that are looking to advance in areas such as customer service, human resources, leadership, governance and IT.

Ventech Solutions uses Agile and SAFe best practices to design, deliver, implement and manage solutions through the ServiceNow platform. Our experience with the Customer Service Management (CSM), IT Business Management (ITBM), IT Service Management (ITSM), and IT Operations Management (ITOM) products provides specific or integrated solutions that include improved customer service, robust reporting with performance analytics and increased capacity through intelligent automation.

Starting with one or more core modules, we help you address the key service areas impacting your organization’s ability to plan, execute, track and report with data-driven results. Best practice methods and ITIL-based processes are tailored to meet your unique needs. The results deliver a consistent approach to:

Customer satisfaction is at the core of Ventech Solutions’ mission. We believe that our customers are partners and we team to help you achieve your business objectives. Our ServiceNow experts develop customized plans that can include a step-by-step approach for process design through implementation, maintenance, and improvement. We don’t stop there. We design integrated training programs that use in-class, video, and self-service training approaches.

Talk with us today about our ServiceNow solutions by contacting us at 410-216-1239 or email at